Frequently Asked Questions

How can I pay?

Via Sage Pay using a secure server, where your credit/debit card details will be treated in the utmost confidence. Also payments can be made through Google Checkout which is a fast online secure payment system.

By cheque or postal order. Cheques should be made payable to rugtraders.co.uk and be sent to:-

Rugtraders.co.uk
32-33 Pegholme
Wharfebank Business Centre
Otley
LS21 3JP

What are your delivery costs?

Deliveries are generally free. See "Delivery arrangements".

How and when will the rug be delivered?

By professional courier. See "Delivery arrangements".

Can I return my purchase?

Yes. See our "Returns policy".